Privacy Policy

GetExamInfo Pvt. Ltd. ("GetExamInfo", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile applications (collectively, the "Platform"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Platform.

We collect information in the following ways: Information you provide directly • Account registration: name, email address, mobile number, and password. • Profile details: target exam, academic background, and study preferences. • Payment details: billing address and transaction information (payment card data is processed directly by our payment partners and is not stored on our servers). • Communications: messages you send us via email, chat, or contact forms. Information collected automatically • Usage data: pages visited, features used, mock tests attempted, time spent, and click patterns. • Device information: IP address, browser type, operating system, and device identifiers. • Cookies and similar technologies: session identifiers, preference cookies, and analytics tags (see Section 6). Information from third parties • Social login providers (Google, etc.) may share your name and email if you choose to sign in via them. • Analytics and advertising partners may share aggregated demographic data.

We use the information we collect to: • Create and manage your account and provide Platform features. • Personalise your exam preparation experience and recommend relevant content. • Process payments and send transactional emails (receipts, subscription confirmations). • Send you important service updates, security alerts, and administrative messages. • Send promotional communications about new features, exams, or offers — you may opt out at any time. • Analyse usage trends to improve the Platform and develop new features. • Detect, prevent, and address technical issues, fraud, and security breaches. • Comply with applicable legal obligations.

We do not sell your personal information. We may share it in the following circumstances: Service providers: We engage trusted third-party companies to perform services on our behalf (payment processing, cloud hosting, email delivery, analytics). These parties access your information only to perform their services and are bound by confidentiality obligations. Business transfers: If GetExamInfo is involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your personal information is transferred and becomes subject to a different privacy policy. Legal requirements: We may disclose your information if required to do so by law or in good faith belief that such disclosure is necessary to comply with a legal obligation, protect the rights or safety of GetExamInfo, our users, or the public, or respond to a lawful request by public authorities. With your consent: We may share your information for any other purpose with your explicit consent.

We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your account at any time; we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal, tax, or audit purposes.

We use cookies and similar tracking technologies to enhance your experience on the Platform: • Essential cookies: Required for the Platform to function correctly (e.g., session management, authentication). • Analytics cookies: Help us understand how users interact with the Platform (e.g., Google Analytics). • Preference cookies: Remember your settings and preferences across sessions. • Marketing cookies: Used to show you relevant advertisements on third-party sites. You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of the Platform. For more details, see our Cookie Policy.

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include TLS/SSL encryption for data in transit, hashed and salted password storage, and access controls restricting data to authorised personnel only. Despite our best efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security and encourage you to use a strong, unique password and to log out of your account after each session.

The Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly. If you believe your child has provided us with personal information, please contact us at admin@getexaminfo.com.

Depending on your location, you may have the following rights with respect to your personal information: • Access: Request a copy of the personal information we hold about you. • Correction: Request correction of inaccurate or incomplete information. • Deletion: Request deletion of your personal information, subject to legal retention requirements. • Portability: Receive your data in a structured, machine-readable format. • Objection: Object to processing of your personal information for direct marketing. • Withdraw consent: Where processing is based on consent, withdraw it at any time. To exercise any of these rights, please contact us at admin@getexaminfo.com. We will respond within 30 days.

The Platform may contain links to third-party websites, including coaching institute websites and official exam authority portals. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Your information may be transferred to and processed in countries other than India where our service providers operate. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date. For significant changes, we will also send a notification to the email address associated with your account. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer: GetExamInfo Pvt. Ltd. Email: privacy@getexaminfo.in General enquiries: admin@getexaminfo.com